Counterparts Terms and Conditions
1.1 Please read these terms and conditions carefully before using the Website operated by Counterparts Group Pty Ltd (We or Us). We provide You the customer (You) with an on-line procurement service whereby You may purchase Products from Us, subject to the following Terms and Conditions of Sale (Conditions). We reserve the right to change any of these Conditions, with such changes effective immediately upon posting to our Website. It is your responsibility to check for any changes before using our Website.
1.3 If you do not wish to be bound by these terms and conditions then You may not use our Website.
2 NATURE OF OUR WEBSITE
2.1 Our Website is a place for you to select and order products that We sell (the Products). Our Website describes the Products in more detail.
2.2 This site is designed for persons aged over 18 years old, by using this Website, You represent that You are at least 18 years old or older. If You are under 18 years of age, You may use our Website and purchase Products only with the supervision of a parent, guardian or other adult person. If You are under 18 years of age, and are found to be using the Website in breach of our policy, We reserve the right, in our sole discretion, among other things to refuse to accept an order, cancel an order for Products placed by You, or terminate Your Account.
3 BUYING PRODUCTS ON OUR WEBSITE
3.1 To order a Product You will need to follow the ordering procedures set out on our order page. Details of our prices for the Products, and the procedures for payment and delivery are displayed on our Website.
3.2 You acknowledge and agree that We do not warrant or represent that the descriptions of any Products or other Content on our Website is accurate, complete, or current. In addition, specifications of Products anywhere on our Website are given to identify the Products generally and do not form part of the description of the Products. The description of the Products on our delivery slip or receipt shall prevail over the description on our Website or on any other publication.
3.3 We reserve the right, in our sole discretion, not to accept an order or to cancel an order for Products placed by You. Supply of the Products constitutes acceptance by Us of Your order.
3.4 Unless You have received written approval and agreed to be bound by the standard Terms & Conditions of Sale, You must pay in full at the time of order. The price of any Product is the price in force at the date and time of Your order. We may change the price of any Product before You place an order. We try to ensure that our prices displayed on our Website are accurate but the price on Your order will need to be validated by Us as part of the acceptance procedure. We will inform You if a Product’s correct price is higher than that stated in Your order and You may cancel the order and decide whether or not to order the Product at the correct price.
3.5 We are entitled to refuse any order placed by You. You will receive an initial confirmatory e-mail acknowledging receipt of Your order.
3.6 Unless you have received written approval and agreed to be bound by the standard Terms & Conditions of Sale, You undertake that all details You provide to Us for the purpose of purchasing Products which may be offered by Us on our Website will be correct, that the credit or debit card, or any electronic cash, which You Use is Your own and that there are sufficient funds or credit facilities to cover the cost of any ordered Products.
3.7 You will be charged for any Products ordered, at the prices shown on the price list current at the date of placing the order. We are not bound by, nor responsible for any typographical errors in the current price list or any other documents published by Us on our Website.
3.8 Price lists, products and product availability are subject to change without notice.
3.9 Any special prices, discounts, deals or other changes in price shall apply to the relevant products only for as long as the products remain available for sale or for the duration of the promotion and We reserve the right to limit sales of any products.
3.10 All documents issued by Us and posted on our Website, including price lists, are in Australian currency unless otherwise expressly stated. All payments by You to Us must be made in Australian currency unless otherwise specifically agreed.
4 DELIVERY & FREIGHT
4.1 The Website requires You to indicate Your address for delivery of the products to which the products are to be delivered.
4.2 Your account will be charged for delivery of the Products. If You are not available to accept delivery of any Products, there may be additional freight costs associated with re-delivery. These costs, if any, will be Your responsibility.
4.3 We will use all reasonable efforts to deliver Products for accepted orders to the address specified on the delivery slip, on or before any estimated date, but We do not represent or warrant that We will do so. We do not accept liability, whether for direct, indirect or consequential loss or damage, arising due to any delay in delivery of the Products or any failure to deliver the Products ordered by You for whatever reason.
4.4 It is Your responsibility to check the quantity, quality and description of the Products delivered against the details on the delivery slip. If there is any difference in quantity, quality or description of the Products delivered, You must notify Us at email@example.com within 48 hours from the time of delivery. If notice is not given within 48 hours, the Products actually delivered shall be deemed to be in accordance with the delivery slip and You shall not be entitled to make any claim or take any action in relation to any alleged deficiency or irregularity in the Products after that time.
4.5 Most of delivery times are estimates to be 5-8 days from date of purchase however We do not accept liability if delivery is outside these times. You will be contacted if delivery times are changed.
5 RISK AND TITLE
5.1 Ownership of the Products shall remain with Us and We reserve the right to dispose of the Products until such time as payment in full is made for all amounts owing by You to Us. The risk in the Products purchased will, unless otherwise agreed by Us in writing, pass to You upon delivery to a carrier commissioned by Us to deliver the Products.
6.1 Unless otherwise agreed by Us in its absolute discretion, all Products are sold on a no return for credit basis, unless Subject to this clause, the Products are received in a damaged state; or Subject to the requirements of clause 3. 4, the Products are supplied in the incorrect quantity; incorrect Products are supplied to You; or the Products are faulty.
6.2 If the Product delivered is not what You ordered (including any replacement Products), or does not correspond with its description or the Product delivered is not of a satisfactory quality, We will, at our option, deliver to You a replacement Product or refund to You the price paid.
6.3 Claims for credit must be made within seven (7) days of receipt or collection of the Products by You by emailing support@Counterparts.com.au a copy of the delivery slip from which the Products Were supplied must be presented, failing which any such claims are deemed to be waived.
6.4 In the event that We agree to the return of the Products for credit, You will be notified of the appropriate procedure to be complied with to return the Products.
6.5 If You are entitled to a refund from Us, We will pay as soon as possible, but in any event within 30 days. You must arrange for and pay the costs of returning the Products to Us at Your risk. While in Your possession, You must keep any Products You intend to return to Us in good condition.
- We will, at our discretion, honor the standard manufacturer warranties. Each individual product will have its own manufacturer warranty period & each product will have its warranty period judged individually, irrespective of if the products Were originally ordered in a group.
8 MODIFICATIONS TO WEBSITE
8.1 We reserve the right to alter, suspend or discontinue any aspect of our Website or the content or services available through it, including Your access to it. Unless explicitly stated any new features including the sale of new Products shall be subject to these terms and conditions.
9 INFORMATION YOU PROVIDE
9.1 Any information You provide to Us, for example during any registration or ordering process, shall be referred to in these terms and conditions as Personal Information.
9.3 If You would like to review or modify any part of Your Personal Information then You should e-mail Us at firstname.lastname@example.org
10 AVAILABILITY OF OUR WEBSITE
10.1 We will try to make our Website available but cannot guarantee that our Website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our Website and, in particular, You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, Website, router or any other internet connected device.
11.1 We reserve the right to sell the Product to You.
11.2 Subject to the relevant provisions of the Trade Practices Act, We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products, our Website or any information or service provided through our Website.
11.3 We will do our best to ensure that all materials and information published on our Website are accurate, but please note that all materials and information on our Website are provided on an as is basis.
11.4 In relation to the purchase of Products, We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where You suffer loss or damage arising out of or in connection with the viewing, use or performance of our Website or its contents other than as a direct result of purchasing Products, We accept no liability for this loss or damage (except where We have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Us or our servants, agents or any other person.
11.5 If We are liable to You for any reason, our liability will be limited in accordance with clause 11.7.
11.6 You are responsible for ensuring that Your computer system meets all relevant technical specifications necessary to Use our Website and is compatible with our Website. You also understand that We cannot and do not guarantee or warrant that any material available for downloading from our Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy Your particular requirements for the accuracy of data input and output.
11.7 Paragraphs 11.8 and 11.9 do not apply where You are a consumer within the meaning of the Trade Practices Act 1974.
11.8 Without derogating from any other term or condition in these Conditions: (a) You shall inspect the Products immediately upon their delivery in accordance with clause 4. The Products are deemed to be accepted by You unless You give notice to Us of any alleged defects in the Products, unfitness for the particular purpose for which they Were supplied (if any), unmerchantable quality, or failure to meet specifications within 48 hours of delivery of the Products. (b) In default of such notice, the Products shall be deemed to be suitable for the purpose for which they Were supplied, of merchantable quality, in accordance with specifications, and otherwise free of any defect and Counterparts Group shall not recognise any claim in any of these regards.
11.9 Our liability, if any, for faulty workmanship, unsuitability, unmerchantable quality, failure to meet specifications, loss or damage in transit or whatever shall (except in the case where the Products are of a kind that might ordinarily be acquired for personal, domestic or household use or consumption) be limited to:-
(a) Replacement of the Products or supply of equivalent Products;
(b) Repair of the Products;
(c) Payment to You of the cost of replacing the Products or of acquiring equivalent Products;
(d) Payment to You of the cost of having the Products repaired (if applicable), whichever obligation We shall in our absolute discretion choose.
12.1 We may assign, novate or subcontract any or all of our rights and obligations under these Conditions at any time.
12.2 We may alter these Conditions from time to time and post the new version on our Website, following which all use of our Website will be governed by that version. You must check the terms and conditions on the Website regularly.
12.3 These Conditions together with any order form and payment method instructions, if any, are the whole agreement between You and Us. You acknowledge that You have not entered into this agreement in reliance upon any warranty or representation made by Us or any other person and You waive any rights to damages/rescission You may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in these terms and conditions, Website or ordering process.
12.4 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.
12.5 We shall Use our best endeavours to quickly and effectively resolve any dispute arising in relation to Your visit to counterparts.com.au, any Products purchased via Counterparts.com.au or these Conditions. In the event of a failure to resolve any such dispute, the dispute shall be governed by and dealt with under the laws of New South Wales, Australia and You and Us submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales, Australia.
12.6 Neither You nor Us will be held liable for any failure to perform any obligation to the other due to causes beyond Your or our respective reasonable control.
12.7 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
12.8 Payments made via Credit Card will attract an additional 3% surcharge.
13.1 All notices shall be given:
13.1.1 to Us via e-mail at email@example.com; or
13.1.2 to You at either the e-mail or postal address You provide during any ordering process.
Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a Weekend or a public holiday in the place of receipt) or 3 days after the date of posting.