The modern workplace isn't just about technology as a tool — it's about how your people experience, adopt, and use it. System Squared delivers a complete managed service for everything that touches your workforce: devices, identities, Microsoft 365, security baseline, and the senior engineers who pick up when something goes wrong.
Your workforce expects technology that enables them — whether they're in the office, at home, or on the road. We give organisations the time, tools and expertise to collaborate, innovate and drive long-term success. That means seamless hybrid working, platforms that drive real engagement, and a support model that puts your people first.
One per-user-per-month price. No hidden extras for standard tickets, patching, security triage or monthly reporting.
Procurement, imaging, zero-touch deployment, ongoing management and end-of-life return. Windows via Microsoft Intune Autopilot. Apple via Jamf. We handle every stage so your IT team doesn't have to.
Microsoft Entra ID lifecycle management, MFA enforcement, conditional access policies, and fully automated joiner-mover-leaver workflows. Your people have the right access on their first day and none after their last.
Sydney-based L1/L2 engineers. Phone, chat, email and self-service portal. ITIL-aligned. Real humans who know your environment — not a script reader in a call centre. Average first response under 8 minutes.
Microsoft Defender for Endpoint or CrowdStrike Falcon deployed and tuned. EDR alerts triaged by our SOC inside SLA. Security events escalated immediately — not queued for Monday morning.
OS, browser and third-party app patching against an approved baseline. Monthly compliance attestation with evidence. Automated remediation where possible, human triage where it's not.
Tenant administration, Teams telephony, mailbox and OneDrive management, licence reconciliation, and ongoing M365 Copilot enablement for teams that are ready to adopt it.
Secure, consistent access from any location. Azure Virtual Desktop, Windows 365, Intune-managed BYOD policies, conditional access, and Zero Trust network access — wherever your people work.
Site architecture, naming conventions, lifecycle policies, permissions hygiene and content ownership frameworks that prevent sprawl and keep your information findable, shareable and protected.
Monthly performance dashboards covering SLA attainment, ticket trends, patching compliance and licence usage. Quarterly Service Reviews with your dedicated account director and a real improvement backlog.
We take a holistic view of your Microsoft environment — not just keeping the lights on, but continuously optimising how your organisation uses the full capability of M365.
End-to-end Microsoft 365 migrations and optimisation programs — from discovery and planning through to implementation and post-change governance. File share rationalisation, Teams and SharePoint configuration, OneDrive roll-out and information architecture that makes sense.
Microsoft 365 Copilot delivers real productivity gains — but only in an environment that's prepared for it. We assess your data governance posture, identify oversharing and sensitive data risks, implement sensitivity labelling and DLP policies, and run enablement programs so your early adopters hit the ground running.
Microsoft Teams Voice deployment, Direct Routing, call queues and auto-attendants — replacing legacy PBX infrastructure with a modern, cloud-native phone system your service desk team manages end to end.
Modern SharePoint intranets that improve internal communications and make it easier for staff to find what they need — policies, forms, news, and key resources. We design for both governance and usability, so adoption is organic rather than forced.
Replacing manual and paper-based processes with digital forms, approvals and automated workflows using Power Automate and Power Apps. Common use cases include onboarding, IT request management, policy acknowledgements and recurring approval chains.
Technology investment only delivers ROI when people actually use it. We combine rollout planning, role-based training, change champions programs and practical governance guidance to ensure Microsoft 365 becomes the way your people work — not just another set of tools.
Office, home, site, or anywhere in between — your workforce needs consistent, secure access to the tools they rely on. We design and manage workplace environments where the experience doesn't degrade the further from the office you get.
| Severity | Definition | Response | Resolution target |
|---|---|---|---|
| P1 — Critical | Site down, security breach, executive impact | 15 min | 4 hrs |
| P2 — High | Single user blocked, no workaround | 30 min | 1 business day |
| P3 — Medium | Single user impaired, workaround exists | 2 business hrs | 3 business days |
| P4 — Low | Request, query, how-to, low-impact issue | 4 business hrs | 5 business days |
Response times measured from ticket creation. P1 after-hours escalation is included at no additional charge for all contracted customers.
Service desk in Sydney CBD. Integration centre and warehouse at Castlehill. Engineering leadership on Australian soil. No offshore tier-one gatekeeping — when you call, a senior engineer answers.
Microsoft, Apple, Google Workspace. Defender or CrowdStrike. Intune or Jamf. We recommend what genuinely fits your environment and your budget — not what carries the best margin for us.
One per-user-per-month figure inclusive of standard tickets, patching, security operations, M365 administration and monthly reporting. Your finance team can model the cost before the contract is signed.
Quarterly Service Reviews with your account director. A live automation backlog. Ticket-trend analysis turned into real remediation. We don't just report on problems — we systematically eliminate them.
Every workplace engagement is built on a security baseline — MFA, conditional access, EDR, patch compliance. Our SOC operates 24×7 and triages endpoint alerts inside contracted SLAs, not business hours only.
Large enough to deliver enterprise-grade tooling and processes. Small enough that you deal with decision-makers, not account management layers. We've scaled this model across Australian organisations since 2014.
Organisations that move end-user computing to a managed service typically recover 25–35% of internal IT capacity within six months — time that goes back into strategic projects, not the helpdesk queue. Let's work out what that looks like for your organisation.