A CIO-grade review of your end user compute estate — devices, identity, productivity, security, refresh strategy and cost-to-serve — benchmarked against industry peers and translated into a 12-month roadmap your board can fund.
Fleet composition, refresh cadence, persona/role mapping, BYOD posture, accessibility considerations and sustainability profile.
Microsoft Entra ID maturity, conditional access, MFA coverage, privileged access, joiner-mover-leaver automation.
Intune / Jamf maturity, Autopilot & zero-touch readiness, golden-image strategy, application packaging and update rings.
EDR (Defender / CrowdStrike) coverage, attack-surface reduction, USB/data egress controls, vulnerability management.
M365 entitlement vs. utilisation, Teams telephony, M365 Copilot readiness, governance for SharePoint, OneDrive and Power Platform.
Ticket-volume trends, top deflection candidates, CSAT, self-service maturity, opportunities for agentic AI triage.
True total cost per user — hardware, software, support, training, refresh — benchmarked against industry peers.
Data, identity, governance and change-management readiness for Copilot, Claude and agentic AI deployment.
Stakeholder interviews, system reads against Intune/Jamf/Entra/M365, ITSM data, finance & procurement records.
Score against industry peers — cost-per-user, ticket-per-user, refresh cadence, security baseline maturity.
Prioritised initiatives — quick wins (≤90 days), strategic plays (3–12 months), each with quantified business case.
Board-ready CIO report. Executive briefing. Roadmap workshop with your IT leadership team.
Executive summary, current-state assessment, peer benchmark, prioritised roadmap, costed business case, risk register — written for the audit committee, not the SOC.
If you want us to deliver the roadmap, we can — through our Workplace, Managed Services and Purchasing teams. Or take the report and run it yourself; we are equally happy either way.