Where is System Squared based, and where do you operate?
We are headquartered in Sydney with branch offices in Melbourne, Brisbane and Perth, plus a dedicated Integration Centre and Warehouse in Sydney North. We deliver services nationally — including 24×7×365 service desk and security operations — and have clients across every state and territory.
Is your service desk based in Australia?
Yes. Every member of our service desk and security operations team is Australian-based. We don't offshore service delivery, and we don't outsource it to third parties. All client data is secured and stored in Australia.
What size organisation do you typically work with?
We work with mid-market and enterprise organisations — typically from around 200 employees and above, although the better fit indicator is complexity rather than headcount. Our Trust & Compliance practice in particular is pitched at 200-500 staff organisations.
How quickly can you take over our managed services?
A typical onboarding is 30 days from contract to fully managed — including environment audit, runbook capture, monitoring deployment, AI Ops baseline, service desk transition, and SLA reporting go-live.
What does CSP licensing actually save us?
A recent Australian Posture Assessment identified $8,164+ in licensing inefficiencies, 168 instances of overspend, and stronger security posture as a by-product. Net annual savings of $7.5K+ with stronger security. Outcomes vary, but most engagements identify material savings and at least one security uplift opportunity.
What's the difference between a Strategic Business Review and a paid engagement?
A Strategic Business Review is complimentary, principal-led, vendor-agnostic and yours to keep — whether or not you partner with us afterwards. It's the conversation we wish every executive team was having about technology.
What does AI Ops actually do in your service?
Our AI Ops platform sits inside every managed engagement and does the work that should never have required a human in the first place: triaging tickets, enriching alerts with context, and auto-resolving routine incidents like password resets, distribution list changes and known recurring patterns. On a typical engagement it handles around 40% of routine ticket volume.
How do you protect our data?
All client data is held in Australian-resident infrastructure under strict access controls aligned to ISO 27001 practices. We operate the principle of least privilege internally, conduct regular access reviews, and audit our control environment annually.
Do you have IRAP-aligned environments?
Yes. We deliver into IRAP-aligned environments and can support clients through their IRAP assessment journey, including in PROTECTED-rated environments where required.
What certifications does your team hold?
Our engineering bench holds 300+ active certifications across Microsoft, AWS, Cisco, HPE Aruba, Palo Alto, CrowdStrike, ISC² (CISSP, CSSLP), ISACA (CISM, CRISC, CISA), Offensive Security (OSCP), ITIL, and Prosci.
What partner tiers do you hold?
Lenovo Platinum, HP Inc. Gold, HPE Silver and Cisco partner accreditation, plus Microsoft CSP. See our
Awards & Partnerships page.
How do you price your services?
Managed services are priced on a per-user or per-asset basis depending on the engagement model, with transparent tier definitions and no hidden uplifts. Project work is fixed-price where scope allows, or time-and-materials with capped governance for discovery work.
Can we speak to a reference client before we engage?
Yes — and we encourage it. After an initial scoping conversation, we will introduce you to a current client at a similar scale and complexity, with no chaperone from our side.
