Managed Services → Network Operations Centre

Network Operations Centre (NOC)

Around-the-clock proactive monitoring, alerting and remediation for the infrastructure your business runs on — networks, servers, hypervisors, public cloud workloads, SaaS and the dependencies between them.

24×7×365
Eyes-on-glass with documented escalation paths
<5 min
P1 alert acknowledgement, even at 3am
99.99%
Service availability target on managed cores
Coverage scope

From the wall socket to the workload.

Networking

Cisco Meraki, Cisco Catalyst, Aruba CX, HPE Aruba SD-WAN, Fortinet, Palo Alto. LAN, WAN, SD-WAN, wireless, internet edge.

Compute & virtualisation

VMware vSphere, Microsoft Hyper-V, Nutanix AHV, HPE ProLiant, Dell PowerEdge, Cisco UCS.

Storage & backup

NetApp, Pure, HPE Alletra, Veeam, Commvault, Rubrik, Cohesity, Azure Backup.

Public cloud

Azure, AWS and GCP — IaaS health, PaaS dependency monitoring, FinOps alerting on cost anomalies.

SaaS & identity

Microsoft 365 service health, Entra ID sign-in anomalies, Salesforce uptime, Atlassian, Zoom.

Application performance

Synthetic transaction monitoring against your business-critical user journeys, surfaced ahead of user-reported issues.

How we operate

Four pillars of a modern NOC

01

Observe

Unified telemetry across logs, metrics, traces. Synthetic checks. Topology-aware correlation so we alert on causes, not symptoms.

02

Respond

Runbook-driven L1/L2 remediation. Documented escalation to L3 specialists and vendor TAC.

03

Communicate

Stakeholder updates on a documented cadence. Major-incident comms in plain English, not ticket numbers.

04

Improve

Post-incident reviews, alert-noise reduction sprints, automation of repeat work. Lower MTTR, lower toil, every quarter.

Tooling

Best-of-breed observability — co-managed or fully managed

We are certified on the modern observability stack — Datadog, Dynatrace, New Relic, Grafana Cloud, Microsoft Azure Monitor, Splunk and Elastic. If you have a tool, we'll work in it. If you don't, we'll bring ours, included in the monthly fee.

System Squared NOC engineers reviewing alerts and infrastructure dashboards

Sleep through the night. We're watching.

Book a NOC discovery call